The products we sell are sensitive to storage conditions and are easily damaged if not stored in dry conditions with very low humidity. We therefore operate a no-returns policy as we are unable to verify the storage conditions once the products have left our warehouse.
Our products are shipped by a national pallet handling network. If there is any noticeable damage to your delivery, please state this when signing for delivery and inform us as soon as is practical. Pictures of damaged goods as delivered are very helpful for us. Where goods have been damaged in transit, we will endeavour to refund or replace as soon as we have received the customer’s report of the damage
Contact us on 01622-535009 or by email: email@example.com for further help